Store Policies
Refunds
At CTM Nailz, we are passionate about delivering meticulously handcrafted press-on nails tailored to your unique style. Due to the personalized nature of our handmade products, we regret to inform you that we do not offer refunds, returns, or cancellations.
Quality Assurance:
We take immense pride in the quality and craftsmanship of our press-on nails. Each set is created with precision and care to ensure you receive a product that exceeds your expectations. In the rare instance that your order arrives damaged or defective, please reach out to our customer support team at ctm.nailz@gmail.com within 7 days of receiving your order. Provide clear photos of the issue, and we will work diligently to find a suitable resolution.
Cancellations:
As our press-on nails are made to order, cancellations are not possible after 24 hours from the time of purchase. Once the production process has commenced, we are unable to accommodate cancellations.
Communication is Key:
For any concerns or inquiries regarding your order, we encourage you to contact our customer support team. We are here to assist you and ensure your experience with CTM Nailz is enjoyable and satisfying.
Thank you for choosing our handmade press-on nails to elevate your style. Your trust is invaluable to us, and we are committed to delivering products that showcase the artistry and dedication of our craft.
If you have any further questions or need assistance, please don't hesitate to contact us at ctm.nailz@gmail.com.
Shipping
At CTM Nailz, we are committed to providing you with a seamless and delightful shopping experience. Here's an overview of our shipping policies:
Custom Order Press-On Nails:
- Our custom order press-on nails are individually handcrafted to your specifications and typically take 1-2 weeks to complete the manufacturing process.
- Once your custom press-ons are crafted with care, they will be shipped immediately, and you can expect delivery within 3-7 business days.
- Tracking information will be provided as soon as your press-ons are dispatched.
Ready to Ship Press-On Nails:
- Our ready-to-ship press-on nails are pre-made and can be sent out immediately.
- Once your order is placed, ready-to-ship press-ons will be dispatched within 1-2 business days.
- Delivery for ready-to-ship press-ons typically takes 3-7 business days.
Combined Orders:
- If your order includes a combination of custom order and ready-to-ship press-ons, the entire order will be shipped once the custom order press-ons are completed.
Shipping Costs:
- Shipping costs are calculated at checkout based on your location and the weight of your order.
International Shipping:
- We currently offer international shipping. Please note that shipping times may vary depending on the destination.
Sincerely,
Tatyana
Owner, CTM Nailz